At Fiona Notepad, we are committed to providing high-quality aesthetics, desk accessories, and productivity tools. If you are not satisfied with your purchase, please review our refund and return policy below.
1. Returns
- You may request a return within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- To initiate a return, contact us at [[email protected]] with your order details and reason for return.
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7 business days after receiving the returned item.
- Refunds will be issued as cash.
3. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
- We will arrange a replacement or cash.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products (unless received in a defective condition).
- Personalized or customized items.
- Items returned after the 7-day return period.
5. Contact Us
For any refund or return inquiries, please contact us at [email protected].